Refund policy
At Ellivory, we stand by the effectiveness of our products and encourage you to use them for at least 14 days before deciding whether to return them. If you're still not satisfied, you’re covered by our 60-day money-back guarantee. Just email us at hello@ellivory.com and we’ll take care of you.
60-Day Money Back Guarantee
We believe in trying things before judging them. That’s why we ask that you give your Ellivory product a 14-day trial to experience its full potential. Still not feeling it? No worries. You can return it any time between day 14 and day 60 after receiving it.
Please note: shipping fees (if charged) are not refundable.
To start a return, fill out the form on our Contact Us page or email us directly at hello@ellivory.com. To speed things up, include your Order Number, or the name and email used when placing your order, and we'll send you the address for returns.
1-Year Free Warranty
Ellivory is made to handle daily use — but if anything goes wrong within the first 12 months, we’ll make it right.
Whether it’s a defect, air leak, or unexpected issue, just reach out and we’ll repair or replace it at no cost.
To get help, email hello@ellivory.com with your order number (and a photo if needed), and our team will take care of you.
Comfort shouldn’t come with worry — that’s why your cushion is protected.
Damaged Items
We pack every order with care, but if your board arrives damaged or defective, let us know within 72 hours of delivery, we’ll send a replacement at no cost. Just email a clear photo and your order number to hello@ellivory.com.
Shipping and Delivery
While we aim to ship quickly, we can’t control delays caused by couriers, customs, or other third-party issues. If your tracking shows a problem, please contact the shipping provider directly.
Ellivory is not responsible for packages that are lost, delayed, or marked as delivered but not received.
Policy Updates
Ellivory reserves the right to update this policy at any time. By purchasing from us, you agree to the most current version of our Return & Refund Policy.
Got questions? Just email hello@ellivory.com - we’re here to help.